At Dive Shop Maldives, we understand that travel plans can change. We aim to keep our booking terms as flexible and simple as possible while maintaining safety and operational standards.

1. Guest Cancellations & Changes :

To cancel or request a change to your diving, snorkeling, or stay packages, please notify us in writing via email or direct message.Up to 7 Days Before Arrival: 100% Free Cancellation or date change for all diving and guesthouse bookings. Full refund of any deposits paid. 6 to 2 Days (48 Hours) Before Arrival: 50% Refund on total package fees, or 100% credit toward a rescheduled stay valid for up to 12 months.Less Than 48 Hours / No-Show: Deposits/payments are non-refundable due to reserved boat slots, crew allocations, and room holds. Note for Scuba Courses: Digital learning materials (e.g., PADI/SSI e-learning) are non-refundable once assigned and registered under the student's name.

2. Weather & Ocean Conditions PolicyIn the Maldives:

safety always comes first. Tropical weather can bring wind or rain, but rain or cloudy skies alone do not constitute a reason for cancellation as long as sea conditions remain safe for diving. If We Cancel Due to Unsafe Weather: If the Captain or Head Divemaster deems sea conditions unsafe (e.g., severe storm warnings, unsafe swells), we will offer you the following in order:Reschedule: Move the dive or excursion to another time or site on your trip at no extra charge. Alternative Activity: Swap the trip for an equivalent snorkeling/island excursion or credit towards future dives.Pro-Rated Refund: If rescheduling isn't possible before your departure, you will receive a 100% refund for all un-dived/cancelled boat activities.

3. Medical & Equipment ConditionsIllness / Inability to Dive:

If a guest cannot dive due to a sudden medical condition (e.g., ear pressure issue, sinus block), we will assist in rescheduling the dives without charge upon presentation of a local doctor’s note. Unused dive portions can be transferred to snorkeling or credited for future visits.

Travel & Dive Insurance: We strongly recommend that all guests purchase comprehensive dive and travel insurance to cover unexpected flight delays, lost luggage, or medical cancellations